Mathevies is a small, family-friendly four star campsite in the heart of the Dordogne valley. If you are looking for a bespoke and independent boutique-style camping, come and visit us.
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TERMS AND CONDITIONS
A deposit payment of 50% of the total amount is required to secure the reservation.
The balance must be paid 42 days or more before you arrive.
Reminders are not sent out so be sure to diarise the date.
Non-payment will be regarded as a cancellation.
CREDIT VOUCHERS COVID19
When redeeming a credit voucher, the balance must be paid to secure the reservation.
Vouchers are redeemable subject to availability at time of booking.
Vouchers are non-transferable and non-refundable.
SECURITY DEPOSIT – Fridge Hire and Rental Accommodation
In order to make your check-in easier, a security deposit will be requested by email 10 days before the start of your stay. This is carried out online via the secure platform run by our partner Swikly, for an amount of €200 (for rental accommodation) and 100€ (for camping fridge hire). This deposit is pre-authorised on your bank card and is not debited from your account.
The full amount of this deposit will be refunded to you, at the latest 3 days after your departure, if the accommodation/camping fridge has been left in a clean condition, and after deduction of any amounts retained to cover damage that may have been caused, services not paid for or the loss of keys given to you on arrival.
CANCELLATION OF YOUR STAY
It is your responsibility to inform the campsite in writing of your decision to cancel. Cancellations should be emailed to firstname.lastname@example.org.
If you cancel more than 42 days before your arrival date, the full amount will be refunded less 30% and less the reservation fee.
If you cancel 42 days or less prior to your arrival date, or in the event of non-arrival at the campsite, the full amount is retained.
If the payment has been made partially or totally with a credit note, the amount refunded does not include the credit note.
In the case of late arrival or early departure, there is no reimbursement.
Unless the campsite is advised in writing of late arrival, the pitch or let will become available 24 hours after the reserved arrival date.
TOURIST AND ECO TAX
Tourist and Eco tax is shown clearly on invoices and is collected on behalf of the local municipality.
Pitches are available from 2.30pm – 8pm and must be vacated by 12.30pm. There is no setting up after dark.
Specific camping pitches may be requested but cannot be guaranteed.
Maximum of 6 persons (4 adults) permitted per camping pitch.
Maximum of 1 tent per pitch (an extra tent of 2m x 2m may be reserved for a supplementary fee).
All rentals are available from 4pm and must be vacated by 10am.
All rentals have fully equipped kitchens, as well as bedding (except sheets and bathroom towels which may be pre-ordered). Inventories are provided and guests are required to check them and inform management of any anomalies on the same day.
The rental should be returned clean and tidy at the end of the stay (dishes washed and tidied away, bins emptied, etc.). Where this is not the case, the associated cleaning fee will be retained.
For peace of mind, it is possible to pre-book an end of stay cleaning service.
Pets are permitted (except categories 1 and 2 of the Dangerous Dogs Act). A valid vaccination certificate is compulsory and will be requested upon arrival.
Dogs must be kept on a lead and must never be left unaccompanied.